30-day satisfaction guarantee
We want you to love your Vanta Skin products. If you are not satisfied, you may request a return within 30 days of delivery.
Eligibility
- Unopened items in original, sealed condition may be returned for a full refund of the purchase price within 30 days of delivery.
- Opened items: because skincare is a personal-care product, we cannot resell opened items. However, as part of our satisfaction guarantee, we will refund one (1) opened unit per product per customer if returned within 30 days of delivery with at least half of the product remaining.
- Skin sensitivity: if you experience irritation, discontinue use immediately and contact us — we'll work with you on a refund for that item.
- Not eligible: gift cards, items marked "Final Sale," items purchased from third-party retailers, and items returned more than 30 days after delivery.
How to start a return
- Email with your order number, the item(s) you'd like to return, and the reason.
- We'll respond within 1–2 business days with a Return Authorization (RA) and instructions. Returns sent without an RA may not be accepted.
- Ship the item(s) to:
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend a trackable shipping service; we are not responsible for returns lost in transit.
Refunds
Once your return is received and inspected (usually within 3–5 business days of arrival), we will email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days; your bank or card issuer may take additional time to post the credit. Original shipping charges are non-refundable unless the return is due to our error.
Damaged, defective or incorrect items
Contact us within 7 days of delivery with photos and your order number. We will send a replacement or issue a full refund, including shipping, at no cost to you — no need to return the item in most cases.
Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order.
Order cancellations
Orders may be cancelled within 2 hours of being placed by emailing us. Once an order has been packed or shipped, it cannot be cancelled but may be returned under this policy.